Who we are
Crusado is an online casino and sportsbook operated by Rabocse SRL, a company registered under number 3-102-945295 SRL. We launched in 2026 and built the platform in-house — it is not a white-label product. That means every decision about how the site works, what appears in the lobby, and how accounts are managed is made by us directly, not by a third-party platform provider.
How we are held accountable
We operate under a licence issued in Costa Rica. That framework sets the legal basis on which we accept players and process transactions. We take that obligation seriously: if a regulator or payment provider raises a concern about how we are operating, we respond to it. We do not treat compliance as a box-ticking exercise — it is the condition under which we are permitted to run the site at all.
How we approach safer gambling
We accept that some people who use this site will, at some point, need to step back from gambling. We try to make that straightforward rather than difficult. Deposit limits, session controls and self-exclusion options are built into the account area, not hidden. If you contact our support team about a gambling concern, you will be directed to those tools and to independent support organisations without delay. We do not contact players who have self-excluded with promotional material. The site is for adults only, and we apply age verification before any real-money play is permitted.
How we handle player money
Player funds are kept separate from our own operating funds. Money you deposit is held to cover withdrawals and is not used to meet our business costs. We process withdrawals within 24 hours and charge no fees on deposits or withdrawals. We think the time between requesting a withdrawal and receiving it matters to players, so we treat it as something we are accountable for rather than a detail buried in terms and conditions.
What we expect of ourselves when something goes wrong
Things go wrong on any platform — a payment fails, a game session drops, a bonus does not credit correctly. When that happens, we expect our support team to acknowledge the problem clearly, explain what we can see from our side, and resolve it or escalate it without making you repeat yourself. Our support is available around the clock by live chat and email. We do not consider a complaint closed until the player has received a clear outcome, even if that outcome is not the one they wanted. Where we have made an error, we say so.
Crusado is available in eleven interface languages and is designed to work on any modern mobile browser without requiring an app download. If you have a question about how we operate that is not answered here, our support team is the right place to ask it.